Why do I love Sweetwater?

I have been ordering from online audio equipment stores since the internet was just a baby and I think I finally found a company that has customer service nailed down. I have ordered from MusiciansFriend, ZZounds, GuitarCenter just to name a few and I finally gave Sweetwater a try this year. I have now placed 3 orders with them ranging from $150 to $800 and received the same service for each order. In fact, I now have my own rep that I can call for any question and he is very helpful.

Their website is very easy to use and to find wanted items and the check out process was a snap. When my orders are placed, I receive a call from my rep confining the purchase and to give me a ship date. Out of the 3 orders, 2 were for guitars and my rep emailed me high quality photos of MY guitar with matching serial number. I love the fact that I see the actual product I am buying and not some stock photo.

Shipping seems to take a week with FedEx ground (free) shipping to California but that’s not a huge problem. I am accustomed to this due to all the parts ordered I do from New York, Florida and China. Today I got an email from my rep telling me that FedEx notified him that my order was delivered and wanted to make sure the package got there ok and to enjoy the contents. Scripted or not, I really enjoy the human element from Sweetwater and have never seen it from a online store. I opened my box up and was greeted with this.

That’s right CANDY. And good ones at that. Sweetwater, we are friends for life.